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ITIL 4 Foundation Exam Sample Questions (Q542-Q547):

NEW QUESTION # 542
Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

A. Service desk agent
B. Problem analyst
C. Service level manager
D. Change authority

Answer: C

Explanation:
Explanation
The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets. SLM involves service level activities, including:
Defining service levels
Documenting
Actively managing them
https://www.bmc.com/blogs/itil-service-level-management/

NEW QUESTION # 543
What is the purpose of the 'deployment management' practice?

A. To move new or changed components to live environments
B. To ensure services achieve agreed and expected performance
C. To set clear business-based targets for service performance
D. To make new or changed services available for use

Answer: A

NEW QUESTION # 544
When planning 'continual improvement', which approach for assessing the current state of a service is
CORRECT?

A. An organization should always use a single technique to ensure metrics are consistent
B. An organization should always use an approach that combines Lean, Agile and DevOps methodologies
C. An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
D. An organization should always develop competencies in methodologies and techniques that will meet
their
needs

Answer: D

NEW QUESTION # 545
Which of the following is an example of incident?

A. A backup server is being rebooted while services are running on the primary server
B. An application is not available during the business hours
C. A user has requested access to a shared repository
D. A user wants to reset the password of a server

Answer: B

NEW QUESTION # 546
What is a problem that has been analysed but has not been resolved?

A. Known error
B. Event
C. Workaround
D. Incident

Answer: A

NEW QUESTION # 547
......

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